Refund & Returns Policy

1. Overview
At Stackit Sdn. Bhd., your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer refunds or replacements under the conditions below.

2. Eligibility for Returns

  • Products must be returned within 7 days of delivery.

  • Items must be in original condition, unused, and in their original packaging.

  • Some products, like custom-built PCs or software licenses, may not be eligible for return unless defective.

3. Defective or Damaged Products

  • If your product arrives damaged or defective, contact our support team immediately.

  • We will provide instructions for replacement or repair at no extra cost.

4. Refund Process

  • Approved refunds will be processed within 7–14 business days.

  • Refunds are made via the original payment method.

5. Exchange Policy

  • Exchanges are allowed for defective items or incorrect products.

  • Contact our support team to initiate the exchange process.

6. How to Request a Return

7. Shipping Costs

  • Return shipping for defective or incorrect items is covered by Stackit.

  • For other returns, the customer may be responsible for return shipping fees.

Contact Us
For any questions or concerns about refunds and returns, our support team is always ready to assist.